Refund policy

Return & Refund Policy

At Rahalab, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging with all accessories included.
  • Proof of purchase or order confirmation is required.

How to Request a Return

To request a return, please contact our customer support before sending any item back.

Email: support@rahalab.store

Phone / WhatsApp: +971 56 323 2267

Our support team will provide you with the return instructions.

Please do not send any product back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order by emailing support@rahalab.store with:

  • Your order number
  • Photos of the product
  • A brief description of the issue

We'll review your request and provide an appropriate solution as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned, including:

  • Personal care products that have been opened or used
  • Customized or personalized products
  • Gift cards
  • Clearance or final sale items
  • Any product showing signs of use or damage caused after delivery

Exchanges

If you wish to exchange an item, please contact our support team.

Exchange requests are subject to product availability.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed using the original payment method whenever applicable.

Please allow up to 10 business days for the refund to be completed after approval.

Cash on Delivery (COD) Orders

For Cash on Delivery orders, approved refunds will be processed using a mutually agreed refund method after the returned item has been inspected and approved.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Business Operator: Ahmed Zakaria Mohtadi

Website: rahalab.store

Email: support@rahalab.store

Phone: +212657781854